Encore optimizes customer loyalty with proven quality processes, technology, and a problem-solving approach to delinquency and bad debt management.
Businesses look to Encore, a wholly owned subsidiary of Convergys Corporation, as a trusted partner who will offer the best solutions for recovering delinquent receivables. We prevent the accumulation of bad debt by specializing in pre charge-off (active account) management and primary post charge-off management, contacting debtors directly or on your behalf. Our expertise in collection means better cash flow and reduced company-wide costs through bottom-line results.
And if you experience rapid portfolio expansion, our technologies and people resources make our programs flexible and scalable to meet the ever-changing management needs of your enterprise.
- Pre charge-off account management—Our key area of focus is to successfully manage delinquent accounts while still active, increasing recovery time and ensuring a continued customer relationship.
- Primary post charge-off management—Experienced onshore, offshore, and home agent collection teams with high performance incentives are dedicated to recovering revenue by motivating customers to make prompt and complete payments.
Our Collections Management Solutions Benefits Include:
- Lowering cost per dollar collected through automation , multichannel technologies, and offshore operations
- Improving collection rate with customized treatment plans
- Improving right-party contact rate through a multichannel approach
- Decreasing time-to-market due to a highly skilled collections workforce at all stages of delinquency
- Ensuring customer brand is protected by internal compliance process for all local, state and federal requirements
- Improving CSAT by applying customer care principles to collections and directing customers to the channels they most prefer.
Proven Business Results
- Convergys is the top performer in managing pre-charge-off accounts – consistently ranked number one or two – for the largest issuers of private label credit cards in the U.S.
- Convergys is the top performer in managing pre- and post-charge off accounts for a leading manufacturer and retailer of personal computers
Collections Management Solutions Fact Sheet (FS4-018)
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Contact Us to learn how you can benefit from collections management solutions.